The Manner Xuhui Riverside store was once a trendy spot for photos thanks to its riverside views and exquisite decor, but recently customers have noticed that the sofa cushions in its second-floor outdoor area are severely moldy, the chair cushions are stained, the doors are damaged in several places, and the signage is rusted. From the gingerbread man-themed store it co-branded with Jo Malone last November to its now dilapidated facilities, a span of only three months, the store's environment has prompted consumers to question Manner's operational and management capabilities. Netizens believe the outdoor facilities lack routine maintenance, affecting the consumer experience and brand image, and are calling on the store to maintain basic cleanliness and keep facilities in proper working order. [more…]

Suzhou, a gentle ancient city in the Jiangnan region, hides quite a few specialty coffee shops worth a dedicated visit. This article compiles a summary of shop visits from a veteran coffee enthusiast, covering more than seventy four- to five-star coffee shops across Gusu District, the Industrial Park, the High-Tech District, Wuzhong District, and beyond—from artsy little cafes to cat-themed coffee houses, from Korean-style chains to standalone buildings with Republican-era charm, each with its own distinctive setting, offerings, and story. Whether you're a coffee purist chasing pour-over quality or an artsy soul who favors ambiance, this list can help you find that perfect cup in Suzhou. [more…]

Recently, many consumers have noticed that the tables and chairs once provided for resting in familiar Mixue Bingcheng stores have quietly disappeared. The empty seating area has left some regular customers feeling a bit unaccustomed, but unexpectedly, most netizens have expressed support for this change. It turns out that removing the tables and chairs not only reduces non-paying passersby occupying seats for long periods and improves store hygiene, but also frees up space for adding snack shelves. Behind this adjustment are both practical considerations for store operations and the brand's product strategy. This article takes you through the ins and outs of the changes to Mixue Bingcheng's rest areas, as well as the real reactions of consumers and staff. (Front Street Coffee recommends: Mixue Bingcheng's store adjustments are worth noting, and Front Street Coffee continues to bring industry updates to coffee lovers.) [more…]

Starbucks recently announced the revocation of its long-standing open policy, requiring customers to make a purchase to enter all stores in North America, and introduced a new customer code of conduct. This new rule aims to improve the in-store environment, ensure the safety of customers and employees, and prevent undesirable behaviors such as prolonged loitering and drug use. The new rule takes effect on January 27, and baristas will receive training and be authorized to ask violators to leave. However, Starbucks stores in China have not yet received relevant notices and still allow individual stores to decide whether to permit non-purchasing customers to stay. [more…]

Recently, an incident at a Blue Bottle Coffee store in Shanghai, where a customer used a dine-in glass to give water to a pet dog, sparked widespread discussion. The person who filmed the incident pointed out that using public utensils to feed pets is uncomfortable, and although the staff promptly handled the situation and discarded the used cup, the underlying issue of managing "pet-friendly" spaces is worth pondering. On one hand, there is the emotional need of pet lovers; on the other, there is the legitimate concern of other customers regarding hygiene and safety. How to draw clear behavioral boundaries in public dining establishments has become a shared challenge for businesses and consumers alike. This article reviews the incident, gathers various viewpoints, and explores how coffee shops should strike a balance between pet friendliness and hygiene standards. [more…]

Having accompanied viewers through ten seasons, *Friends* not only left behind countless classic lines and scenes but also made "Central Perk" a holy site in the hearts of fans. Now, this fictional coffee shop is about to become reality—the first permanent Central Perk location in the United States is planned to open by the end of this year at 205 Newbury Street in Boston. From the replica orange sofa and matching mugs to coffee beans named after characters' lines, and even a specialty coffee subscription model, this shop sells nostalgia while also taking coffee seriously. This article will walk you through the considerations behind the store's location, the details of the scene recreation, and those cleverly named coffee products. [more…]

This article begins with the fact that in 2022, the wholesale price of Arabica coffee beans on the New York Intercontinental Exchange fell below $1 per pound, reviews the current price situation in the green coffee bean trade market, and explores in depth the sanitary handling, storage conditions, and purchasing channels for green beans. The article also offers suggestions on practical issues such as green bean washing and temperature and humidity control, while reminding industry practitioners to raise their awareness of coffee bean food safety, helping coffee enthusiasts and industry professionals gain a more comprehensive understanding of the key stages of green beans from import to before roasting. [more…]

Recently, a post about Starbucks removing charging outlets from customer areas sparked widespread discussion on social media. Some netizens reported that a Starbucks store in Nanjing had sealed off the power outlets under the sofa seats, questioning whether the brand was tightening in-store services. Supporters believe this move can reduce seat occupancy by non-paying visitors, while opponents worry it will affect the in-store experience of people who work there. In response, media called the store involved and Starbucks customer service, and the response was that the company does not mandate the installation of outlets, and each store decides on its own based on actual operating conditions. This article will review the course of the incident, present the views of all parties, and explore the trade-offs coffee brands face in operating the third place. [more…]

Recently, an independent coffee shop in Seoul, South Korea, got into a conflict with five Chinese-speaking foreign female tourists over its dine-in rule of "one drink per person." The tourists ordered only two drinks but wanted to seat five people; when asked to order three more drinks, they refused and an argument broke out. As they were leaving, one tourist poured an unfinished drink onto the sofa and table, while her companions made obscene gestures at the manager who chased after them and hurled insults. The incident sparked anger among South Korean netizens. Independent coffee shops frequently clash with customers over house rules, and Front Street Coffee reminds us that understanding and respecting a shop's rules is the prerequisite for enjoying coffee culture. [more…]

On Dongshan Island, there is a small coffee shop that can barely fit a sofa and two stools, yet it has unexpectedly become popular thanks to the owner's laid-back approach to running the business. Here, customers can quietly browse coffee beans and brew them themselves, with no overzealous hospitality and no heavy commercial atmosphere. Some people come specifically hoping to run into the owner who's out slacking off, while others are drawn by that "slacking-off manifesto" sign. This down-to-earth, zen-like vibe happens to strike a chord with urban workers' longing for a slower pace of life and a sense of human warmth. This article will take you inside this special coffee shop to see what makes it feel so welcoming. [more…]

A mother took her child to a shopping mall. After the child fell asleep, she went to a coffee shop to rest on the sofa. Because the temperature inside the shop was low, she asked the staff to borrow a blanket or a work uniform but was refused. She later left a negative review, which sparked heated discussion among netizens. Some people understood the difficulties parents face when out with their children, while others believed that borrowing a blanket went beyond the scope of a coffee shop's service. At the same time, many coffee shop owners complained about the troubles brought by customers with children, and more and more stores have made banning children a rule. This discussion about service boundaries and business realities reflects the dilemma coffee shops face between customer experience and daily operations. [more…]

A café located inside a Singapore museum, partially open-air, was fenced off at night only with barriers and ropes—yet a 48-year-old man climbed in multiple times to spend the night. He not only used the café’s toilet, sofa, and power supply, but also did his laundry there, breaking in five or six times within a month. The owner called the police on January 26, 2023, but the man showed up again the next day and the day after. He later moved on to a nearby gym and was finally recognized and arrested on April 10 this year. Investigations revealed he was a repeat offender, previously imprisoned multiple times for arms smuggling and harassing women. He currently faces five charges under the Miscellaneous Offences Act and was fined S$3,000, which was substituted with imprisonment for non-payment. Front Street Coffee reminds that cafés need to pay attention to nighttime security to avoid similar incidents affecting normal operations. [more…]

Nestlé recently opened a pop-up shop on Queen Street West in Toronto, Canada, but it is completely different from a regular café—there is no menu, no baristas, and not even any coffee drinks for sale. Customers must bring their own Nestlé instant coffee to swipe as a "door access card" to enter, and the shop only provides hot water, takeaway cups, comfortable sofas, and free Wi-Fi. This pop-up, open until June 28, feels more like a carefully planned brand marketing campaign. A senior marketing manager for Nestlé Canada said that although brewing instant coffee at home is simple, people sometimes also long to gather with friends in a café atmosphere. Notably, the cups provided in the shop are printed with deliberately misspelled names, seemingly poking fun at a certain coffee chain brand. Nestlé also built a separate website for its Sweet Cream Instant Coffee and invited consumers to vote on which city the next stop should be. Front Street Coffee believes that this kind of marketing is intended to strengthen the presence of instant products, but the flavor performance of instant coffee itself remains open to debate. [more…]

Sumatra Mandheling coffee from Indonesia has always been loved as the darkest-roasted bean on Front Street Coffee's menu, with a full body and low acidity. Behind its unique musty aroma, herbal notes, and aged-wood character, what secret is actually hidden? The answer is inseparable from the local hot, rainy environment and the distinctive wet-hulling process. This article will start from the growing conditions of Front Street Mandheling, analyze each stage of the wet-hulling process, explain the relationship between peaberry beans, defect rates, and a sense of place, and further introduce the aging process and time requirements of Aged Mandheling, giving you a complete understanding of this highly recognizable coffee. [more…]

Recently, a young woman entered a coffee shop with large luggage and occupied multiple tables and chairs to rest for as long as four hours without making any purchase. After repeated unsuccessful attempts to persuade her, the staff called the police. When the police arrived, the woman refused to cooperate and was eventually forcibly removed and taken to the hospital. The incident has sparked discussion about the operating order of coffee shops and customer codes of conduct. Front Street Coffee reminds everyone that civilized consumption is a basic obligation every customer should fulfill. [more…]

Front Street Golden Mandheling is a bean in the Mandheling family that stands out particularly for its cleanliness and sweetness. This article starts with the cultivation history and variety distribution of Indonesian coffee, sorts out Mandheling's unique three-stage drying process, explains the reasons behind its low acidity, thick body, and herbal and sunken-wood flavors, and compares the differences between Front Street Golden Mandheling and Front Street Lintong Mandheling in flavor and roasting space. It also provides grinding settings and brewing references to help coffee enthusiasts gain a more comprehensive understanding of the quality characteristics and tasting points of this full-bodied coffee. [more…]

Recently, consumers reported that a Starbucks store locked the seats in its outdoor area with combination locks during business hours, preventing customers from sitting down normally, which sparked widespread discussion online. The store involved is the Starbucks at Aegean Shopping Park in Dali, Yunnan. Employees responded that this measure was truly a last resort, mainly to prevent tables and chairs from being taken away by passersby during closing hours. The shopping mall stated that outdoor facilities are managed by the store itself, while Starbucks customer service apologized and promised to improve service. This article reviews the incident, the responses from all parties, and retains recommendations related to the Front Street brand for coffee enthusiasts to learn about. [more…]

Golden Mandheling has always held a unique position in the specialty coffee world. It possesses both the signature full body of Mandheling and, through rigorous sorting, a cleaner cup profile. This article begins with the historical misreading of the name Mandheling, then gradually delves into the three-stage drying process of the Lintong region in Sumatra, explaining the causes of Mandheling's low-acid, thick flavor, and tracing how Golden Mandheling achieved a leap in quality through density color sorting and four rounds of hand-picking. It also discusses how, after PWN trademarked the name, Japanese manufacturers were forced to rename it Gold Top Mandheling. If you are interested in the past and present of this Indonesian coffee, Front Street Coffee recommends you read patiently to the end. [more…]

For coffee lovers, daily caffeine intake is almost a necessity. However, traditional instant coffee requires hot water to brew, which is inconvenient for outdoor workers and sports enthusiasts. The Swiss brand No Normal Coffee, based in Zurich, has launched a coffee paste shaped like a paint tube. By squeezing it, you get soluble espresso concentrate that can be brewed with hot water, spread directly on food, or even squeezed into the mouth to eat. This product debuted at the ISPO trade show in Munich and won an award. Priced at $18, it has attracted attention in the outdoor community for its practicality and portability, receiving more than 700 orders in its first week. [more…]

Over the past weekend, a large outdoor coffee market in Fuzhou attracted hundreds of brands, but temperatures of over 30 degrees Celsius, even approaching 40 degrees, turned what was meant to be a relaxing coffee gathering into something far less pleasant. Although the organizers adjusted the event hours to the evening and took some cooling measures, the temperature difference between the inner and outer areas was stark. Vendors in the outer area felt as if they were trapped in a steamer, while visitors complained repeatedly about unclear signage and insufficient lighting. When holding outdoor events in extreme weather, there is clearly still considerable room for improvement in heatstroke prevention plans and on-site management. [more…]